One of the benefits of the support portal is the ability for end users to create their own user accounts to monitor ticket status/progress.
Users must first create a user account on SYSTRAN’s ZenDesk support portal:
1) Navigate to https://help.systrangroup.com
2) Press Sign in
3) Press Sign up
4) Fill out the email address and remaining info
5) After the account has been created, you can check the status of your tickets by clicking on ‘My activities’ under your User Avatar: