Description

After entering the license in SYSTRAN Language Manager and hit the button Submit, the screen becomes red or a forbidden icon appears on mouse cursor. You cannot submit your licence.

Solution 1

Open your Task Manager and verify that you have two systranserviceintegrator.exe *32 running:

If you cannot see them, follow the steps described below then you should be able to submit your licence.

Step 1

Go to the Windows Start Menu and search cmd. Open it.

Step 2

Type or copy/paste the command below:

For 64 bit users:

"C:\Program Files (x86)\SYSTRAN 8 TRANSLATOR\service-integrator\SWL.exe" "C:\Program Files (x86)\SYSTRAN 8 TRANSLATOR\service-integrator\SystranServiceIntegrator.exe" -S -c "\"C:\Program Files (x86)\SYSTRAN 8 TRANSLATOR\service-integrator\etc\si.cfg\""

For 32 bit users:

"C:\Program Files\SYSTRAN 8 TRANSLATOR\service-integrator\SWL.exe" "C:\Program Files\SYSTRAN 8 TRANSLATOR\service-integrator\SystranServiceIntegrator.exe" -S -c "\"C:\Program Files\SYSTRAN 8 TRANSLATOR\service-integrator\etc\si.cfg\""

Press Enter

Step 3

Verify that systranserviceintegrator.exe *32 is in the Task Manager

You can now submit your licence in SYSTRAN Language Manager.

Important: If you log out (or shut down your PC) you have to repeat the steps above after logging in.

Solution 2

If solution 1 doesn't solve the issue, uninstall the software throuh Windows Program Manager:

Then reinstall it by right-click on installation kit then Execute as administrator: